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Call Center Jobs

  Bilingual Customer Service Specialist
Category: Call Center
Location: Columbia, Maryland
Job Title: Call Center Specialist; Behavioral Health Field Start Date: ASAP Pay: $17-18/hour Location: Columbia, MD Hours: 11:30-8 pm The Intake Specialist is responsible for answering and resolving all member inquiries and complaints, providing accurate and timely responses, and triaging calls to other staff as appropriate for resolution. Responsibilities include but are not limited to: Answering all inbound calls from a queue and returning calls within 24 hours. Verifying eligibility in system. Quoting member benefits specific to account. Researching and providing …
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  Technical Customer Support Technician
Category: Call Center
Location: Las Vegas, Nevada
We are all more reliant on technology than ever before. It entertains us, it allows us to work and study, and it keeps us connected. Its part of our everyday lives. But when something goes wrong, were suddenly cut off from the things we do, and the people we need. Our Customer Support Technicians are the front line of support for over 290 million people. Its where you can save someones day by: Solving problems across hardware, software OS, apps and compatibility Supporting products across Windows, Android, Blackberry OS, Apple IOS, wireless technology, equipment and applications Its a …
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  Customer Service Call Center Representative
Category: Call Center
Location: Nashville, Tennessee
Primary duties: This role is responsible for supporting the mission of Asurion by providing comprehensive customer service for our AT&T DIRECTV Premier Protection Plan customers. This position is focused on troubleshooting DIRECTV issues and any consumer electronic products that are included as part of the Premier Protection Plan. This may include televisions, cable boxes, laptops, tablets, desktop computers, and home theater systems. Additional duties include answering customer questions and product registration under the protection plan, resolving issues in relation to protection plan …
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  Technical Customer Support Technician
Category: Call Center
Location: Nashville, Tennessee
We are all more reliant on technology than ever before. It entertains us, it allows us to work and study, and it keeps us connected. Its part of our everyday lives. But when something goes wrong, were suddenly cut off from the things we do, and the people we need. Our Customer Support Technicians are the front line of support for over 290 million people. Its where you can save someones day by: Solving problems across hardware, software OS, apps and compatibility Supporting products across Windows, Android, Blackberry OS, Apple IOS, wireless technology, equipment and applications Its a …
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  Customer Service
Category: Call Center
Location: Ann Arbor, Michigan
Get to Know Alorica At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe. Job Summary Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. Youre literally the voice of the brand, and a strong relationship between our clients and their …
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  AMR Dispatcher- Rochester, NY
Category: Call Center
Location: Rochester, New York
Req ID: 96915 Entity: AMR POSITION TITLE: Dispatcher REPORTS TO: Comm Center Supervisor LOCATION: AMR New York FLSA STATUS: Non-Exempt SUMMARY: The System Controller is responsible for obtaining all information necessary for service requests and for dispatching appropriate personnel based on response protocols. They are also responsible for processing requests by field crews for assistance, and facilitating the flow of information between administrative staff and field personnel. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Utilize system status plan to control the location and …
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  Customer Service
Category: Call Center
Location: Salt Lake City, Utah
Get to Know Alorica At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe. Job Summary Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. Youre literally the voice of the brand, and a strong relationship between our clients and their …
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  Digital Service Rep 3
Category: Call Center
Location: Knoxville, Tennessee
Digital Service Rep 3-W440503 Description Handles inbound service calls from clients, while looking for sales referral opportunities for personal banking products and services. Answers client questions within set standards. Resolves problems and complaints clients may have about banking products and services. Handles complex inbound service calls from clients independently while looking for sales referral opportunities. Complex calls may include questions and problems concerning CDs/IRAs, Access 3 overflow and after hours calls and may respond to e-mail questions. Satisfies regulatory …
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  Client Advocacy Research & Resolution - Atlanta
Category: Call Center
Location: Atlanta, Georgia
Client Advocacy Research & Resolution - Atlanta-W439462 Description Reviews and analyzes client complaints elevated from regulatory agencies such as the Federal Reserve, HUD, FHA, State Attorneys General, Federal and State Legislators, State Regulators, and from SunTrust Executives, SunTrust Legal, SunTrust Compliance, SunTrust Human Resources, external attorneys and the new Consumer Financial Protection Bureau (CFPB). Complaints are received by e-mail, fax, paper (mail), social media (Twitter/Facebook). Analyze for source, problem type and complexity, categorize for level of needed …
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  Universal Chat Rep
Category: Call Center
Location: Knoxville, Tennessee
Universal Chat Rep-W438694 Description Handles incoming chat messages from potential and existing clients, selling personal products and services and making referrals to mortgages, investments, trust, merchant services, personal and private bankers and small business banking. Processes sales and answers client questions within set standards. Makes an active attempt to cross sell the full range of bank products and services to meet clients needs. Utilizes effective sales and telephone techniques to build client relationships. Meets or exceeds sales goals. Completes all required …
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